Velah Frequently Asked Questions

Question 1

How long does it take for my order to ship?

Accepted Answer

Orders are carefully prepared and typically ship within 1–3 business days after payment is confirmed. You will receive shipping confirmation and tracking information once your order is on its way. Weekends and holidays are not considered business days.

Question 2

How long will it take to receive my order?

Accepted Answer

Delivery times vary depending on your location and the shipping carrier. Shipping time begins after your order has been processed and transferred to the carrier. Velah is not responsible for carrier delays once a package has been shipped.

Question 3

What is your return policy?

Accepted Answer

Due to the personal nature of fragrance products, all fragrance sales are final. Velah is unable to accept returns or exchanges on opened or used products. If an order arrives damaged, defective, or incorrect, customers should contact Velah within 3 days of delivery with their order information and photos of the product and packaging.

Question 4

Can I cancel or change my order?

Accepted Answer

Orders are prepared soon after they are placed. Customers should contact Velah as soon as possible to request a change or cancellation. Once an order has been processed or shipped, it cannot be changed or canceled.

Question 5

What payment methods do you accept?

Accepted Answer

Available payment methods will be displayed securely during checkout. Payment must be successfully completed before an order is processed for shipment.

Question 6

How are Velah fragrances made?

Accepted Answer

Velah fragrances are thoughtfully crafted in small batches with careful attention to fragrance balance and quality. After blending, the fragrances are allowed to rest and mature for approximately 14 days in a cool, dark environment.

Question 7

Why does Velah allow fragrances to rest before bottling?

Accepted Answer

Allowing the blends to rest gives the fragrance components time to come together, creating a more cohesive and balanced scent experience.

Question 8

Will every bottle smell exactly the same?

Accepted Answer

Because Velah fragrances are crafted in small batches, subtle variations may occasionally occur. These variations do not affect the quality of the product and are part of the small-batch fragrance-making process.

Question 9

How should I store my Velah fragrance?

Accepted Answer

For best quality, store your fragrance in a cool, dry place away from direct sunlight and excessive heat. Keep the bottle securely closed when not in use.

Question 10

Can Velah room sprays be used on linens?

Accepted Answer

Velah Room & Linen Sprays are designed for use in the air and on suitable linens and fabrics. When using on fabric, spray from a distance and test a small, inconspicuous area first. Avoid spraying directly onto delicate fabrics, finished surfaces, skin, eyes, food, or open flames. Keep products out of reach of children and pets.

Question 11

Where can I learn more about my fragrance?

Accepted Answer

Each Velah fragrance is created to tell its own story. Visit the individual product page to discover its fragrance profile, inspiration, and recommended use.

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FAQ's