FAQ's

Orders are carefully prepared and typically ship within 1–3 business days after payment is confirmed. You will receive shipping confirmation and tracking information once your order is on its way. Please note that weekends and holidays are not considered business days.

Delivery times vary depending on your location and the shipping carrier. Shipping time begins after your order has been processed and transferred to the carrier. Velah is not responsible for carrier delays once a package has been shipped.

At VELAH Fragrance House, every fragrance is thoughtfully crafted and carefully packaged to ensure a beautiful experience.Due to the personal nature of our fragrance products, all sales are final, and we do not accept returns or exchanges for change of mind or scent preferences.However, your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging.Our team will carefully review your concern and provide an appropriate resolution, which may include a replacement or refund.We appreciate your understanding and thank you for choosing VELAH Fragrance House.

At VELAH Fragrance House, we take pride in preparing your order with care to ensure a smooth and timely delivery.If you need to make changes or request a cancellation, please contact us as soon as possible after placing your order.Once an order has entered processing or has been shipped, we are unable to accommodate changes or cancellations.We appreciate your understanding and thank you for shopping with VELAH Fragrance House.

Available payment methods will be displayed securely during checkout. Payment must be successfully completed before an order is processed for shipment.

Our Fragrance Crafting ProcessAt VELAH Fragrance House, every fragrance is thoughtfully crafted in small batches, with careful attention to quality, balance, and the overall scent experience.Following blending, our fragrances undergo a resting and maturation period of approximately 14 days in a cool, dark environment. This essential step allows the fragrance ingredients to harmonize, creating a beautifully balanced and well-rounded scent.We believe that exceptional fragrances deserve time, care, and attention to detail. Each bottle reflects our commitment to bringing warmth, elegance, and lasting fragrance into your everyday spaces.

Fragrance develops over time. Allowing our blends to rest gives the fragrance components time to come together, creating a more cohesive and balanced scent experience.It is one of the intentional steps we take before a Velah fragrance reaches your space.

Because Velah fragrances are crafted in small batches, subtle variations may occasionally occur. These variations do not affect the quality of the product and are part of the small-batch fragrance-making process.

For best quality, store your fragrance in a cool, dry place away from direct sunlight and excessive heat. Keep the bottle securely closed when not in use.

For the best experience, spray into the air to refresh your space or lightly mist suitable linens and fabrics from a safe distance. When applying to fabrics, always test a small, inconspicuous area first to ensure compatibility and prevent staining.Use as directed, avoid contact with eyes, and keep away from open flames and excessive heat. Store in a cool, dry place away from direct sunlight. Keep out of reach of children and pets.A little mist, a beautiful atmosphere. Enjoy the elegance of VELAH fragrances while caring for your home and surroundings.

Discover the Story Behind Every ScentAt VELAH Fragrance House, every fragrance is thoughtfully crafted to tell its own unique story.Explore our individual product pages to discover each fragrance’s scent profile, inspiration, and recommended use.For more fragrance inspiration, home styling ideas, scent tips, and behind-the-scenes stories, visit our blog and connect with us on Facebook, Instagram, pinterest and TikTok.Stay inspired, discover your next favorite scent, and experience the beauty of fragrance with VELAH.Explore more at www.shopvelah.com.Blog :https://www.shopvelah.com/blog