Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

During product launches, holidays, or periods of high order volume, processing may take slightly longer.

Once your order ships, you will receive a shipping confirmation and tracking information when available.

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Shipping Availability

Velah currently ships to eligible addresses within the United States.

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Shipping Charges

Shipping charges are calculated and displayed during checkout.

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Delivery Times

Delivery times provided by the shipping carrier are estimates. Delivery time begins after the order has been processed and transferred to the carrier.

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Shipping Delays

Velah is not responsible for shipping delays caused by:

• The shipping carrier

• Weather conditions

• Incorrect addresses

• Other circumstances outside Velah's control

Customers should carefully review their shipping address before submitting an order.

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Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Velah cannot guarantee replacement if the package is subsequently lost or stolen.

Customers should first check:

• The delivery area

• Household members

• Neighbors

• Building management

• The shipping carrier

Velah will make reasonable efforts to assist using available tracking information.