Shipping Policy
Order Processing
At Velah, we carefully prepare each order so your fragrances arrive safely and ready to enjoy. Please review the information below regarding processing, shipping, delivery, and package issues.
Shipping Availability
Velah currently ships to eligible addresses within the United States.
Shipping Charges & Complimentary Shipping
Shipping charges are calculated and displayed during checkout. Velah may periodically offer complimentary standard shipping on qualifying orders. The minimum purchase requirement for complimentary shipping may change from time to time and will be displayed on ShopVelah.com, at checkout, or as part of the applicable promotion.
Delivery Times
Delivery estimates shown at checkout begin after your order has been processed and transferred to the shipping carrier.
Carrier delivery dates are estimates and are not guaranteed by Velah.
Weekends, holidays, weather conditions, carrier disruptions, and destination may affect delivery times.
Fragrance Shipping Restrictions
Some fragrance products may be subject to carrier transportation restrictions.
Because certain Room & Linen Spray formulations may have shipping limitations, not every shipping service may be available for every product or destination.
When restrictions apply, the available shipping options will be displayed at checkout.
Shipping Delays
Once a package has been transferred to the carrier, delivery may occasionally be delayed due to circumstances outside Velah’s control, including:
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The shipping carrier
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Weather conditions
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Incorrect addresses
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Other circumstances outside Velah's control
Customers should carefully review their shipping address before submitting an order.
Please Check Your Shipping Address
Customers are responsible for reviewing their shipping information before submitting an order.
Please make sure your:
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Name
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Street address
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Apartment or unit number
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City
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State
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ZIP code
are correct before completing checkout.
If you notice an address error after placing your order, contact Contact@shopvelah.com as soon as possible.
We will try to help if the order has not yet shipped, but address changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please first check:
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Around the delivery location
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Mailroom, porch, garage, or other secure areas
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With household members
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With neighbors
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With apartment or building management
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Directly with the shipping carrier
Carriers occasionally mark packages delivered shortly before the package actually arrives, so we also recommend allowing a short period of time before reporting it missing.
Velah will make reasonable efforts to assist using available tracking information; however, Velah cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier and subsequently lost, misplaced, or stolen.
Lost Packages
If tracking shows that your package has not been delivered and appears to be lost in transit, please contact us at Contact@shopvelah.com.
We will review the available tracking information and assist with the carrier inquiry when appropriate.
Please allow sufficient time for the carrier to complete its investigation before a replacement or refund decision is made.
Sales Tax
Applicable sales tax is calculated based on the shipping destination and applicable state and local requirements and will be displayed during checkout.
Questions About Your Shipment?
Please contact:
Include your name and order number so we can assist you as quickly as possible.