Terms & Conditions
Order Changes & Cancellations
Velah begins processing orders promptly after they are submitted.
If a customer needs to change or cancel an order, they should contact Velah as soon as possible.
Velah cannot guarantee that an order can be changed or cancelled once processing has begun.
Promotions & Discount Codes
Promotional offers and discount codes are subject to their stated terms and expiration dates.
Unless specifically stated otherwise:
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Discounts cannot be combined.
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Discounts cannot be applied to previously completed purchases.
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Promotional pricing may be changed or discontinued at any time.
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Certain products or collections may be excluded from promotions.
Product Safety
Velah's home fragrance products are intended only for their designated household fragrance use.
Customers should:
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Follow all instructions on the product label.
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Keep products away from children and pets.
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Do not ingest fragrance products.
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Avoid direct contact with eyes and sensitive areas.
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Do not intentionally apply home fragrance products to the skin unless specifically labeled for that use.
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Keep products away from open flames, excessive heat, sparks, and other ignition sources.
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Use products in appropriately ventilated areas.
Customers should also avoid spraying products directly onto delicate furniture, finished wood, flooring, fabrics, artwork, electronics, or other surfaces that may be damaged. When surface compatibility is uncertain, test the product in an inconspicuous area first.
Customers are responsible for using Velah products according to the provided directions and safety information.
Policy Updates
Velah reserves the right to update or modify its policies as its products, services, and business practices evolve.
The policy in effect at the time of purchase will generally apply to that order.
Contact
Questions about an order, product, return, or the store policy can be submitted through the contact information provided on shopvelah.com.